Click on the titles below to get answers to frequently asked questions. (Fact sheets are pdf files—click here to get acrobat reader.)

Para Guías Informativas en Español, oprima aquí.

911 Information

Important 9/11 Health Information

Adult Homes

The Only Person Who Can Evict You from an Adult Home Is a Judge
Rights of Adult Home Residents (Handbook)
Adult Home Residents Can Get Free Cell Phone Service
New Regulations About Adult Homes: How Do They Affect You?
Case Management Services in Adult Homes

Child Support

Who has to pay child support and how much do I have to pay?

Consumer Issues: Dealing With Debt

Can creditors take my benefits and assets?
How do I stop debt collectors from bothering me?
I Can’t Afford to Pay My Debts. what Should I Do and What is Going to Happen to Me?
Debt Collection Basics: How Do I Negotiate a Settlement in a Debt Case?
I Owe Money and Want to Set Up a Payment Plan with a Debt Collector. What Should I Do?
I Have Received Papers Labeled “Summons” and “Complaint.” What Are These? What Should I Do?
I’ve Been Sued for Debt. What Will Happen When I Go to Court?
I Am Being Sued for Debt: What Should I Put in My Answer?
My Bank Account is Frozen. What Do I Do?
I Am Being Sued on a Medical Debt – What Should I Do

Consumer Issues: General

How can I prevent identity theft?
Questions and Answers on Your Credit Report and Housing Court Judgments
Questions and Answers on Credit Reports

Disability Rights

Disability Discrimination: The Basics
Tips for Doctors Filling out Applications for Access-A-Ride

Employment

How Much Should I Be Paid at Work?
Unemployment Insurance Benefits: The Basics
Unemployment Insurance: Denial of Benefits
How to Represent Yourself at an Unemployment Insurance Hearing

Guardians Ad Litem

What Is a Guardian ad Litem?

Health Care: Health Insurance

Health Insurance for Low-Income Workers
Alternative Health Care Options for Workers

Health Care: Making Decisions

How Do I Make Sure My Health Care Wishes Are Followed if I Am Incapacitated?

Health Care: Medical Privacy

How Do I Get Access to My Clinical Records?
Medical Privacy: HIPPA and You as the Patient
Medical Privacy: HIPPA and You as the Parent, Child, or Loved One of a Patient

Housing

Foreclosure Facts for Tenants
Have I been overcharged for rent in my rent stabilized apartment?
Keeping Your Pet in a New York City Apartment
Keeping Pets as Emotional Support Animals in NYC Apartments
How to Make a 311Complaint Against Your Landlord
How Do I Get Repairs from My Landlord?
How Can Seniors Stop Rent Increases?
How Can People with Disabilities Stop Rent Increases 2010?
How to Get an Emergency Grant (“One Shot” Deal)
How Do I Assert Succession Rights in a Rent Regulated Apartment?

Housing: NYCHA

Applying for Public Housing
How Do I Keep My NYCHA Apartment
How Do I Get Repairs if I Live in a NYCHA Apartment?
How Can I Tell if My NYCHA Rent Is Correct?
How Do I Handle Housing Authority Termination-of-Tenancy Procedures?
What Do I Need to Do if Someone Comes to Live in My NYCHA Apartment?
What Do I Do if I Disagree with Something NYCHA Does?

Housing: SROs

SRO Tenants: Know Your Rights

Hurricane Sandy: Important Information

Hurricane Sandy: FEMA Assistance
Hurricane Sandy: Disaster Unemployment Assistance
Hurricane Sandy: Emergency Social Security Payments
Hurricane Sandy: Employer’s Obligations to Pay Wages
Hurricane Sandy: Replacement Food Stamps
Hurricane Sandy: Emergency Food Stamps
Hurricane Sandy: How to Get Rent Reductions for Emergency Conditions

In Chinese/中文

How to Get Rent Reductions for Emergency Conditions/
租金受管制的公寓因緊急情況之租金減納

How to Get Food Stamps Replaced/
颶風「桑迪」糧食券補償

How to Get FEMA Assistance/
颶風「桑迪」聯邦緊急事務管理署 (FEMA)

How to Get Emergency Social Security Payments/
颶風「桑迪」緊急社會安全金之給付

How to Get Disaster Unemployment Assistance Benefits/
灾难失业救济金

Employer’s Obligation to Pay Wages/
雇主的发薪责任

ID Cards

How Do I Get a Non-Driver ID Card?

Immigration

How Do I Replace My Lost or Stolen Green Card?

Kinship Care

Cash Assistance for Kinship Caregivers in New York City
Child Care Resources for Kinship Caregivers
Health Insurance for Children in Kinship Care
Guardianship in New York
What Rights Do I Have to Visit My Grandchildren
Private Placement Adoption
Understanding Your HRA Benefits: A Guide for Kinship Caregivers

Medicaid

Medicaid
Medicaid Managed Care: Basic Facts
What do I need to know about enrolling in Medicaid Managed Care?
What You Need to Know About New York State’s Medicaid Buy-In Program
How Do I Pick a New Medicaid Managed Care Plan?
How Do I Get Out of Medicaid Managed Care if I Need To?
Medicaid Spend-Down Program
How to Maintain SSI Benefits to Ensure Medicaid Coverage

Medicare

What Is Medicare, Am I Eligible for It and How Do I Enroll?
The Medicare Prescription Drug Benefit Program: How It Affects People Who are Eligible for Both Medicare & Medicaid (“Dual Eligibles”)
The Medicare Prescription Drug Benefit Program: How to Appeal a Denial to an Exception by Your Plan

Mental Health

How Do I Get a Half-Fare MetroCard for People with Mental Disabilities?
Does Kendra’s Law Apply to Me?
Reasonable Accommodations in NYC Housing Court for People with Mental Illness Reasonable Accommodations for People with Mental Illness Living in NYC Apartments

Public Benefits/Income

Maximizing Income for Seniors
Does the Government Owe Me Money because of the Earned Income Credit?
How Do I Get a Representative Payee for My Social Security Benefits?
How Do I Recertify for Public Assistance?
How Do I Keep from Losing My Public Assistance Benefits because of Work Assignment Sanctions?

Public Benefits/SSI and SSD

Tips for Doctors Filling Out Applications for SSI and SSD
How Do I Handle An SSI Overpayment?
How Will My SSD Benefits Be Affected if I Take a Job?
How Will My SSI and Medicaid Benefit Be Affected if I Take a Job?
How Will My SSI and SSD Benefits Be Affected if I Take a Job?
How to Maintain SSI Benefits to Ensure Medicaid Coverage
What do I need to report to Social Security when receiving SSI Benefits?

Re-Entry Issues

Returning to NYC After Incarceration

Small Business

How Can I Start a Small Business?